Quality – Planning
Determining the products customers need and providing the means to deliver to the required standard.
Quality – Assurance
Operating a consistent approach to ensure the required standards are maintained.
Quality – Improvement
Ensuring a systematic culture of ongoing improvements to the required standards.
If you don’t understand your customer requirements, you won’t get customers.
If your customers are not satisfied, you will lose them.
If you don’t constantly improve, your competitors will; leaving you behind.
We solve these quality problems by training people in:
Discovering, understanding and using information to establish requirements and how to deliver
Challenging assumptions and breaking things down to make more qualified and effective real time decisions.
Visualising, experimenting and evaluating what better could be.
Helps show how projects can be planned and delivered. Very interesting, informative and practical
This approach allowed the team to understand they could achieve anything with a step by step approach, stepping outside of their comfort zone and thinking differently
The skills landscape report is very useful and I would absolutely recommend this training to others