Our training programme is called optimisation training and it consists of three main stages.
1. Consulting – To determine what you want to achieve.
2. Training – Raising the capability of the people in your business.
3. Embedding – Ensuring the benefit is realised.
Optimise – make the best or most effective use of
Optimisation training does just that. Maximising the value and capability of your best resource – people.
Developing and embedding skills to solve the business objectives of quality, efficiency and growth.
The fundamental human skills of critical thinking, lateral thinking and problem solving.
1. Discovery – We organise an initial consultancy session. We ask questions and listen. Understanding better what your business objectives are, how you would like to achieve those, challenges, opportunities and priorities.
2. Evaluation – We complete an optimisation training requirements assessment. This allows us to drill down and identify the priority business objective and a corresponding focus area.
3. Proposal – We provide a proposal outlining how your business objective can be achieved and how we measure the effectiveness.
We train in critical thinking, lateral thinking and problem solving. How this links to the actions
The core of our training consists of 2 key elements:
1. The optimisation cycle
The Optimisation Cycle is a repeated series of 5 actions. Questioning, Analysing, Innovating, Solving and Reviewing. Continually applied to each stage of the problem solving framework. These are the actions which demonstrate the use of the skills of critical thinking, lateral thinking and problem solving.
2. The problem-solving framework
A 9-stage process from definition to evaluation, learning how to complete a task.
This framework provides the steps needed to break a task down to its individual elements, to understand, improve, measure and solve.
We want impact and lasting results for our clients so the programme is a fusion of creativity and process, bringing two powerful elements of performance together to achieve greater impact.
Creativity is a uniquely human attribute, generating ideas, communicating detail, exploring the unconventional and realising valuable potential.
Process, applies selective logic to ensure precision and consistency.
Creativity is the task completed within QAISR
Process is the process followed in the PSF.
To be creative, delegates paint a picture or write a story
To apply process, delegates learn and practise structured methods of work.
Delegates use creativity and process in unison to develop the skills of critical thinking, lateral thinking and problem solving to apply to achieving quality, efficiency and growth in your business. Learning and applying the skills to a creative task.
The skills learnt and practised by the delegates are applied to their job roles, in line with achieving the chosen business objective. Without this application much of the value of the training will be lost. Delegates complete a skills application plan at the end of the workshop to capture where and how these skills will be used.
Training is a precious resource, so it is vital that it can be measured. With this in mind we observe, record and present who demonstrates what skill, when in the workshop and produce a skills landscape report. This provides you with a detailed overview of skills, which can be used to address business objectives and build up an accurate picture of your capability.
Workshop for Optimisation – 8 hour interactive/in person workshop and skills application plan.
Skills Landscape Report – Performance results and recommendations for implementing the learning.
Skills Landscape Handover – Review of workshop, recommendations for application and legacy of learning.
Skills Implementation Plan – to agree the specific goals of each delegate (taken from the skills application plan)
Skills Embedding – 1 to 1 online macro training to embed the skills to specific tasks in the delegate’s job role, (3x 1hr sessions per delegate).
Skills Embedding Report – Results by delegate of where the skills have been embedded in the business and their feedback on the macro training.
Skills Embedding Handover – Virtual review of the coaching report, conclusion and next steps
Critical thinking is the ability to think reasonably, detaching yourself from personal bias, emotional responses, and subjective opinions. It’s of value for:
Diagnosing key issues
Identifying and communicating the value in information
Forming reasoned and unbiased arguments
Making more effective decisions
Lateral thinking is is solving problems through an indirect and creative approach, using reasoning that is not immediately obvious and involving ideas that may not be obtainable by using only traditional step by step logic. It’s of value for:
The systematic use of curiosity and imagination
Identifying and evaluating unconventional ideas
Embracing uncertainty to support change
Using creativity as a source of innovation
This is where the action comes to the front. This is combining analysis, perception and observation (critical skills) with new different ideas and innovation (lateral thinking) to a plan of action to complete a task, objective or project. It’s of value for:
Identifying the most appropriate method to solve a problem
Developing a structured process to solve.
Using robust controls and measures to achieve objectives
Practical and interactive team learning.
Helps show how projects can be planned and delivered. Very interesting, informative and practical
This approach allowed the team to understand they could achieve anything with a step by step approach, stepping outside of their comfort zone and thinking differently
The skills landscape report is very useful and I would absolutely recommend this training to others